What is the return and exchange policy?
Aimei Beauty allows for returns and exchanges if you’ve changed your mind about a product. This applies to online and in-store returns.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack must be returned as a whole set.
– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
– For online orders, shipping costs associated with the return of the product will not be covered by us.
– Your rights under any applicable consumer law are additional to and not affected by Aimei Beauty’s return and exchange policy above.
How do I return an in-store purchase?
Please take your item back in store with your receipt so our staff members can assist you with your return.
How do I return an online purchase?
You can send an email to enquiry@aimeibeauty.com.au or use the contact form here on this website.
Please include the following details in your enquiry:
– Order Number,
– Name of the Item, and
– Reason for return
Once we accepted you can proceed with the postage to our store.
Prepaid Treatment
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals.
Pre-pays have a 18 month expiry date.
48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
What do I do if I had an allergic reaction after a beauty treatment?
In order for us to provide you with a great service it is fundamental that you advise us of any factors that may affect your treatments beforehand. You also need to have realistic expectations of the results of treatment.
Please get in touch with us within 48 hours from your treatment appointment time once you discovered an allergic reaction.
Your input will help us determined the cause and find an appropriate solution! Please let us know a detailed description of the symptoms experienced.
We may ask for photos of the affected area.
We encourage you to work with your therapist on what you can best achieve with your next treatment.